PRIVACY POLICY
This Privacy Policy of PRASAD JEWELLERS and
the User is effective as on 1st July 2023
1. Introduction
1.1. PRASAD JEWELLERS an Indian company incorporated as per the
provisions of the Companies Act, 2013, having its registered office at ODISHA, (Jeweller, We, Are, Us, Our) are committed
to protecting Your privacy and grant importance to the confidentiality of Your
data over internet. We conduct our business by abiding by the laws applicable
on data privacy and data security in the country.
1.2. This
document is published and shall be construed in accordance with the provisions
of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data of Information) Rules, 2011, under Information
Technology Act, 2000, that require publishing of the Privacy Policy for
collection, use, storage and transfer of sensitive personal data or
information.
1.3. This privacy
policy (Privacy Policy)
shall apply to all persons using or accessing (Users, You or Your) any or all products, services,
features or content offered on the mobile application or the website agrawal Jewellers
(Platform).
1.4. This Privacy
Policy is intended to inform You about the personal information that is
collected from You, how Your personal data may be used and disclosed, how You
can control the use of Your personal data, and how Your personal data is
protected when You use the Platform.
1.5. Use of this
Platform is available to persons who can enter into legally binding contracts
under the Indian Contract Act, 1872, or We presume adequate and lawful parental
consent in case the personal information is shared by a User under the age of
18 (eighteen) years.
1.6. This Privacy
Policy is a legally binding document between You and the Jeweller. The terms of
this Privacy Policy will be effective upon Your acceptance of the same
(directly or indirectly in electronic form, by clicking on the I accept tab or by use
of the Platform or by other means) and will govern the relationship between You
and the Jeweller, for Your use of the Platform.
1.7. By accessing
the Platform, You expressly consent to Our collection, storage, use and
disclosure of the Information (as defined hereunder) in accordance with the
terms of this Privacy Policy.
1.8. The
information about the User is collected by Us as (i) information supplied by
Users; (ii) information automatically tracked during User€™s navigation on the
Platform; and/ or (iii) communicated directly to Us via e-mail or
telephone or another channel.
1.9. For any
service that User may use, We only collect the data that is strictly necessary
(i) for the delivery of the services, (ii) for the performance of a contract
for which User is a party, (iii) for which User has given consent for such
processing of data, or (iv) for compliance with a legal obligation to which We
are subject.
1.10. This Privacy Policy does not
require any physical, electronic or digital signature and is a legally binding
document between the User and Us.
2. Information
that We collect
2.1. If You visit Our Platform just
to browse, read pages, download information or You register for our services,
Your browser automatically transmits to Us following unidentifiable information
using various technologies, such as cookies, tags, and web beacons (including
but not limited to):
2.1.1. Your computer€™s Internet
Protocol Address (IP);
2.1.2. Domain servers;
2.1.3. Web pages and links You visit,
advertisements You view;
2.1.4. Your bandwidth speed and
information about the about the software programs that are installed
on Your computer;
2.1.5. Standard server log information;
2.1.6. Other information with respect to
User€™s device, operating system, interaction of User device with the Platform
and applications. (Web
Browser Information); and
2.1.7. The above listed Web Browser
Information cannot and does not identify You personally.
2.2. Details that You provide to Us
in order to use Our services:
2.2.1. Contact data (such as name,
address, email address, phone number and date of birth);
2.2.2. Copy of Aadhaar Card information
You may provide as proof of identity or address for KYC processes;
2.2.3. About Your location such as time
zone, postal address and location details) to provide You better & prompt
customer service;
2.2.4. If the User communicates with Us
by, for example, e-mail or letter, any information provided in such
communication may be collected by Us;
2.2.5. Your photo if You choose to add
one to Your profile on Platform; and
2.2.6. Information from Your smartphone
as per app store/play store policies. You authorize Us to have access to this
information and You agree that We may collect and use this information in
accordance with this Privacy Policy.
2.3. Access the file storage for
saving the receipt of the purchases:
2.3.1. Financial data (such as account
details, e-wallet details, bank account or credit or debit card details or
other payment instrument details etc.) [or credit score] that User may have
provided Us. We work with multiple payment processors who store these details
in encrypted format. All Our payment processors are Payment Card Industry Data
Security Standard (PCI DSS) compliant; and
2.3.2. Personal information stored with
third parties that You choose to provide to Us, such as Your social media
account information and Your social media contacts. By linking Your third-party
accounts or using third party sign-in services, You authorize Us to have access
to this information and You agree that We may collect and use this information
only in accordance with this Privacy Policy.
2.4. All such
information is stored or used for processing orders and under no circumstance
are any of these details made available in the public domain. However, We may
use this information to share with You additional and/ or upcoming information
regarding the services Platform in accordance with this Privacy Policy.
2.5. If You
choose not to provide Your Personal Information that is mandatory to process
Your request, We may not be able to honour Your request.
3. Cookies
and Web Beacons:
3.1. To improve
the responsiveness of the sites for our users, We may use cookies, or similar
electronic tools to collect information to assign each visitor a unique, random
number as a User Identification (User ID) to understand the User's individual
interests using the Identified Computer. Unless You voluntarily identify
Yourself (through registration, for example), We will have no way of knowing
who You are, even if we assign a cookie to Your computer. The only personal
information a cookie can contain is information You supply (an example of this
is when You ask for our Personalised Horoscope). A cookie cannot read data off
Your hard drive. Our advertisers may also assign their own cookies to Your
browser (if You click on their ads), a process that we do not control.
3.2. Our Platform and
emails may use web beacons in conjunction with cookies to compile statistics about
site usage. Web beacons are small pieces of code (also called pixels) that are
embedded on the pages of websites/ Platform or emails. We do not use web beacons to collect personal
identifiable information about visitors. We may use these technical methods to analyze the Platform€™s performance and reliability data such as timing (e.g., page
load) metrics on our sites. We may also use web beacons in HTML emails that we
send subscribers who have opted in to receive email from us, to determine
whether our recipients have opened those emails and/or clicked on links in
those emails.
4. How
We use Your Information
4.1. For
providing You services:
4.1.1. To allow our professionals,
business partners to assist us with providing services to You, to connect with
You to provide their services/products You may specifically consent to be
contacted for;
4.1.2. To avoid fraud and other
prohibited or illegal activities;
4.1.3. To respond to authorized
information requests from governmental authorities or when otherwise required
by law;
4.1.4. To enforce the legal terms
(including without limitation Our policies) that govern Your use of Our
Platform, and/or for the purposes for which You provided the Information;
4.1.5. To protect the security or
integrity of the Platform, Our business, services and other Users; and/or
4.1.6. To verify the provided
information, either through internal mechanisms or through authorised third
parties.
4.2. For
Advertising:
4.2.1. To contact You and to customise
Our communication with You and the marketing material we share with You;
4.2.2. To
use Your information to provide You with product and service updates,
newsletters and other communications about existing and/or new products and
services by post, email, telephone, in-device messaging and/or text message
(SMS), if You have provided Your prior consent or we are otherwise permitted to
do so under applicable law.
4.3. For
the purposes of reviews:
4.3.1. Where
You have uploaded product reviews, comments or content to our websites or Platform and
made them publicly visible, Platform may link to, publish or
publicize these materials elsewhere including in our own advertisements.
4.4. We do not
sell, trade, or otherwise transfer to third parties Your Information. This does
not include trusted third parties who assist Us in operating Our Platform,
conducting Our business, or servicing You. When we provide Your Personal
Information to individuals and entities which assist us with Our business
activities, it is Our practice to require those individuals and entities to
keep such Information confidential and to use Your Personal Information only to
perform services.
5. Disclosure
and Information sharing
5.1. We share the
sensitive personal information to any third party without obtaining the prior
consent of the User in the following limited circumstances:
4.1.1 When it is requested or
required by law or by any court or governmental agency or authority to
disclose, for the purpose of verification of identity, or for the prevention,
detection, investigation including cyber incidents, or for prosecution and
punishment of offences. These disclosures are made in good faith and belief
that such disclosure is reasonably necessary for enforcing these Terms; for
complying with the applicable laws and regulations.
4.1.2 We propose to share
such information within its group companies and officers and employees of such
group companies for the purpose of processing personal information on its
behalf. We also ensure that these recipients of such information agree to
process such information based on our instructions and in compliance with this
Privacy Policy and any other appropriate confidentiality and security measures.
4.1.3 We shall take all reasonable steps to ensure that the
confidentiality of Your information is maintained by imposing strict
confidentiality standards on all the third parties with whom We part this
information. In all circumstances, We shall ensure that Your Personal
Information is protected by strict confidentiality agreement.
4.1.4 We do not disclose Your
Personal Information to any advertisers or any third party for their marketing
and advertising purposes without Your explicit consent.
4.1.5 We use Users Personal
Information to display relevant promotions and marketing offers, based on
his/her preferences.
6. Security
6.1. Technology
used in the processing of personal data is in accordance with commercially
accepted or certified standards.
6.2. Legitimate
interests of businesses including any innovation is achieved without
compromising privacy interests.
6.3. Privacy
is protected throughout processing of Information, from the point of collection
to deletion of personal data.
6.4. We
have put in place reasonable physical and technical measures to safeguard the
information we collect in connection with the Services.
6.5. All
information gathered on Our Platform is securely stored within our
controlled database. The database is stored on servers secured behind a
firewall; access to the servers is password-protected and is strictly limited.
6.6. This
Personal Information is immediately deleted once User deletes the Platform or
deletes his account exclusively made on the Platform,
except to the extent it is necessary to store the same under applicable laws.
6.7. Although
We make best possible efforts to store Personal Information in a secure
operating environment that is not open to the public, User must understand that
there is no such thing as complete security, and We do not guarantee that there
will be no unintended disclosures of Personal Information. If We become aware
that Users Personal Information has been disclosed in a manner not in
accordance with this Privacy Policy, We will use reasonable efforts to notify
such User of the nature and extent of such disclosure as soon as reasonably
possible and as permitted by law.
7. How
long do we hold information
Retention of Personal
Information will vary depending on the purposes that it was collected for, as
well as the requirements of any applicable law or regulation. We may retain
Your Personal Information to comply with the law, prevent fraud, collect any fees
owed, resolve disputes, troubleshoot problems, enforce our general terms of
use, and take other actions as permitted by law and as required to provide the
Service. Once the purpose is satisfied or the legally mandated period has
expired, we will securely delete Your Personal Information.
8. Third
Party Links
7.1 Our Platform may
contain links to third party websites or applications. The User agrees and
understands that privacy policies of these websites are not under Our control
and the User understands that once he/she leaves Our servers, use of any
information provided by the User or Your Personal Information shall be governed
by the privacy policy of the operator of the site used by him/her.
7.2 When
the User accesses another website through a link or a URL available on
the Platform, this Privacy Policy does not apply
anymore. We shall in no way be responsible in any way for Your use of such
sites. We highly recommend you to carefully read the terms and conditions,
privacy policies of such other 3rd party links to know details regarding the
Personal Data collected, stored and processed by such links.
7.3 We
are not responsible for the content or the privacy polices of third-party
websites.
9. Miscellaneous
8.1 As we update,
improve and expand the Platform, We may update this Privacy Policy. We will
notify You of the changes and any access/use of the Platform subsequent to such
notification will imply You have agreed to the modified terms of the Policy.
8.2 We will
not be responsible for the accuracy or filtration of any of the content posted
on Our Platform by any user, however, We will be entitled to remove any content
posted by any user on Our Platform which We, at Our sole discretion, consider
offensive, discriminatory, racist, defamatory, inappropriate in nature or
unlawful.
10. Your Rights
You have the right in
certain circumstances to:
9.1 Withdraw Your
consent where You have given Your consent to us to use Your Personal
Information for certain purposes. You have the right to withdraw this consent
at any time by contacting us in writing using the contact details set out in
the Contact Us section. This will not affect the lawfulness of any use of Your
information that We make before You withdraw Your consent. Further, We will
have the option to stop providing You services for which the said information
was sought.
9.2 Access
and review the Personal Information You have provided to Us. If the review
reveals that Personal Information has been recorded incorrectly or is
incomplete You may contact us via e-mail at the details as set out in the Contact
Us section below to correct any such inaccuracies;
9.3 Restrict the
processing of Your Personal Information if one of the following applies to You:
9.3.1 You
contest the accuracy of the information that we hold about You, while we verify
its accuracy;
9.3.2 We
have used Your information unlawfully, but You request us to restrict its use
instead of erasing it;
9.3.3 We
no longer need the information for the purpose for which we collected it, but
You need it to deal with a legal claim; or
9.3.4 You
have objected to us using Your information, while we check whether our
legitimate grounds override Your right to object.
9.4 Object to the
processing of Your Personal Information on the basis of our legitimate interests;
9.5 Require us to
erase Your Personal Information without undue delay if one of the following applies,
unless it is necessary to use Your Personal Information to comply with a legal
obligation or to establish, exercise or defend a legal claim:
9.5.1 the
information is no longer necessary for the purposes for which we collected it;
9.5.2 You
object to us using Your information: for the purposes of understanding the
visitors to the Platform and there are no overriding
legitimate grounds for the processing;
9.5.3 You
unsubscribe from our marketing communications;
9.5.4 We
have used Your information unlawfully;
9.5.5 the
information must be erased for compliance with a legal obligation to which we
are subject.
9.6 Port Your
Personal Information under certain circumstances.
11. Contact Us
Name of the Jeweller: PRASAD JEWELLERS
Contact Number: 9437045786
Email ID: support@prasadjewellers.in
Registered Address: PRASAD JEWELLERS, MAIN ROAD,ROURKELA,
SUNDARGARH, ORISHA, 769001
12.Account
Deletion Details.
1)Steps to Delete : Select the sandwich
menu option seen on top left side of the homepage.
A side bar menu will slide
out. In that, the last option should be the 'Account Deletion' option.
2) All the user related content will be
disabled.